Refund policy

RETURN & REFUND POLICY

At Sparkstrap, we want you to receive your order in perfect condition. If there is an issue with your order, we are here to help.

ELIGIBILITY FOR RETURN

• Return requests must be made within 2 days of receiving your order.
• Returns are accepted only if the product is damaged, defective, or the wrong product was delivered.
• Products must be unused and in their original condition and packaging where applicable.
• We may request clear photos or videos of the damaged or incorrect product to verify the issue.

CHANGE OF MIND

We do not accept returns or refunds if you simply change your mind, no longer want the product, or ordered the wrong item by choice.

REPLACEMENT

If you receive a damaged, defective, or incorrect product, we may offer a replacement at no additional product cost, subject to availability.

REFUNDS

If a suitable replacement is not available, we may offer a refund for the eligible order.

HOW TO REQUEST A RETURN

Please contact us within 7 days of receiving your order and provide your order number along with clear photos or videos showing the issue.

Once we review and approve your request, we will provide you with the next steps for the return or replacement.

IMPORTANT

Returns that do not meet the conditions above may not be accepted.

If you have any questions regarding our return and refund policy, please contact us through the contact information provided on our website.

Thank you for shopping with Sparkstrap.